Residents in long-term care facilities need to have an advocate to ensure their quality of life and quality of care.
Whether through individual contact with residents or systemic advocacy, the Ombudsman makes a difference in the lives of residents in long-term care facilities. Each year, GECAC's Ombudsman helps nearly 250 seniors and their families resolve issues. We believe all long-term care residents deserve dignity, support, and respect.
COVID-19 Information: Ombudsmen staff and volunteers are currently restricted from entering any long-term care facility. Staff Ombudsmen are available to speak with residents and family members via phone or email to help resolve complaints and ensure residents' quality of care. Call (814) 459-4581 Ext. 593 to speak with the Ombudsmen.
GECAC's long-term care Ombudsman advocates for residents in long-term care facilities. Under the Federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.
Anyone can access the Ombudsman, whether they are residents or potential residents, family members, individuals in the community or friends.