Due to COVID-19, GECAC offices are closed to the public. The staff is serving clients via phone, email, and virtual. Go to our COVID-19 Guidance page for information on how to receive services.

Long-Term Care Ombudsman

The Issue

Residents in long-term care facilities need to have an advocate to ensure their quality of life and quality of care. 

Our Impact

Whether through individual contact with residents or systemic advocacy, the Ombudsman makes a difference in the lives of residents in long-term care facilities.  Each year, GECAC's Ombudsman helps nearly 250 seniors and their families resolve issues. We believe all long-term care residents deserve dignity, support, and respect.


COVID-19 Information:  Ombudsmen staff and volunteers are currently restricted from entering any long-term care facility. Staff Ombudsmen are available to speak with residents and family members via phone or email to help resolve complaints and ensure residents' quality of care. Call (814) 459-4581 Ext. 593 to speak with the Ombudsmen.

GECAC's long-term care Ombudsman advocates for residents in long-term care facilities. Under the Federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.

Our Long-Term Care Ombudsman:

  • Resolves complaints made by or for residents of long-term care facilities
  • Educates consumers and long-term care providers about residents' rights and good care practices
  • Promotes community involvement through volunteer opportunities
  • Provides information to the public on long-term care facilities and services, residents' rights, and legislative and policy issues
  • Advocates for residents' rights and quality care in long-term care facilities
  • Promotes the development of family and resident councils
  • Provides assistance to agencies and members of community groups


Anyone can access the Ombudsman, whether they are residents or potential residents, family members, individuals in the community or friends. 

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Request More Info

Carolyn DiMattio
Program Coordinator
(814) 459-4581 Ext. 593