Utility Assistance Programs

The Utility Assistance Programs provide case management & assistance to customers who have become payment-troubled in their energy and/or heating accounts due to emergency situations. Programs under this category include Dollar Energy Fund (maximum grant of $500) and NFG Neighbor-for-Neighbor (max grant of $400).

Dollar Energy Fund

The Dollar Energy Fund is a once a year lump sum grant from an emergency hardship fund designed to help GPU residential customers who have become payment troubled due to an emergency situation (i.e. loss of employment, illness, divorce) and need temporary help in paying their electric bill. Program funding is provided by Penelec customers, company employees, and First Energy shareholders.  Grant is applied directly to payment due, it will not make future payments.

Accepts applicants from October 1st through February 28th or 29th from customers whose service is terminated. Open to all customers March 1st through September 30th as funds are available.

NFG Neighbor-for-Neighbor

The Neighbor For Neighbor Heat Fund, a first-come, first-served home-heating assistance grant program, provides assistance to low-income individuals to help pay for energy-related expenses.

Eligible individuals can receive a maximum $400 per calendar year ($200 maximum for non-National Fuel customers) to pay overdue heat bills, to purchase fuel, or to repair heating equipment.  Recipients need not be customers of National Fuel, but must reside within the Company’s service territory. The following conditions should be present: need must be evident; AND the family or individual has no resources to meet the need; customer must be living in the Household. A Shut-Off notice is not required.  The family or individual must fall in one of the following categories:

  • 55 years of age or older; OR 
  • A person with a disability as defined (SSI, VA, SSD Worker’s Compensation) regardless of age;  OR
  • Receiving Unemployment Compensation; OR
  •  Must have a verifiable recent loss of income (Within the  past 30 days), OR  
  • Be a Veteran, OR 
  • Have a medically related emergency, regardless of age AND
  •  Have made three (3) customer payments in the past year, and one (1) customer payment in the past ninety (90) days.  The customer payment made in the last ninety (90) days must be $150 or 15% of total bill, whichever is less.