- Consumers of long-term care services in a nursing home, assisted living/personal care home or domiciliary care home.
Contact PersonCarolyn DiMattio
(814) 459-4581 ext. 593
Ombudsman advocates for residents of long term care facilities, evaluates, and mediates the complaints made by or on behalf of residents. Volunteers are recruited and trained to assist the Ombudsman. These volunteers can be individuals from the community or they may be peer volunteers who actually reside within the long-term facilities, all providing visits and resources for the residents.
The PEER program is a five week course during which the residents learn advocacy skills and resident rights. PEERs are taught how to work with facility staff to be part of the solution to enhance the quality of life and the quality of the care for themselves and their fellow residents. Self-resolution and empowerment are emphasized and encouraged through this training. Residents remain productive, involved members of their facility and community. PEER: Pennsylvania’s Empowered Expert Residents!
“PEER Footprints” – May 2011
“PEER Mission” Formula for Success- March 2011
“Mission: Formula for Success” – March 2008
Complaints may be filed by consumers of long-term care services, by family or legal representatives on their behalf.
Follow-up period: Complaints are investigated within five working days, and cases are continued until resolution is reached.