Position Summary

Applications are being accepted for a full-time Program Coordinator position for the Ombudsman Program in the Area Agency on Aging at GECAC.  Serve as the Long-Term Care Ombudsman for the Erie County planning and service area.  Investigate and work to resolve complaints related to the health, safety, and rights of individuals receiving long-term care services.  This position will work Monday-Friday from 8:30 AM to 4:30 PM.

Key Responsibilities

• Accurately document all program activities in Mon Ami, including consultations, complaints, case records, investigations, findings, resolutions, and pending actions.
• Provide information and education regarding long-term care services and resident rights. Assist individuals in exercising those rights.
• Conduct and document required State Quality Assurance visits to long-term care facilities quarterly and certified domiciliary care homes and Older Adult Day Centers (OADC) at least annually.
• Prepare and submit required reports to the PA Department of Aging, including data related to complaints, investigations findings and resolutions.

Qualifications

• Bachelor's Degree in social work or a related field preferred but not required. Two to three years of relevant experience is required. Must obtain working knowledge of applicable regulations within one year of hire. The ability to manage and monitor program budgets and interpret funding guidelines is require
• Knowledge of Microsoft Office (Outlook, Word, Excel and Power Point) and Microsoft Teams.   The ability to operate a computer in a Windows 10 environment is   Familiarity with Zoom, PDF editing software, as well as experience effectively working remotely are desired.  Enough knowledge to successfully complete the technical skills of the position. 
• Act 33, 34, and FBI Clearances prior to hire and every 60 months thereafter.
• Valid driver's license and full-time access to a private automobile and ability to travel as required.

Benefits

• A mission-driven, inclusive work environment
• Health, dental, vision, and life insurance
• Aflac, Pet Insurance, short and long-term disability insurance
• Paid time off, sick, vacation, personal, and holidays
• Retirement savings plan (403b)
• Flexible Spending Account (FSA)
• Flexibility of working remotely at times 

We understand that there is more to life than work.

How to Apply

Please submit your resume, a cover letter detailing your interest in the role and alignment with our mission, and two letters of reference to hr@gecac.org or apply online at https://gecac.org/about/careers.  We will begin interviewing strong applicants as they are identified.